Refund Policy

Return & Refund Policy

At Allure Trading, we are committed to providing high-quality, authentic products to our clients. Due to the medical and aesthetic nature of the items we supply, strict return and refund conditions apply to ensure safety, compliance, and product integrity.

Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.

  • The return request is made within 3 days of receiving the order.

  • The product is unopened, unused, and in its original packaging, with all seals intact.

To request a return, please contact us at [your support email] with:

  • Order number

  • Clear photos of the product and packaging

  • Description of the issue

Once approved, return instructions will be provided.

⚠️ Please note: We do not accept returns for products that are opened, used, or improperly stored after delivery, due to the sensitive and clinical nature of these items.

Refunds

Refunds are processed under the following conditions:

  • If the returned product meets all return criteria upon inspection.

  • If the product is out of stock and cannot be replaced.

Refunds will be issued via the original payment method within 7–10 business days after approval.

🔄 In most cases, we offer replacements or store credit before a refund is processed, depending on the situation.

 Non-Returnable Items

The following are non-returnable and non-refundable:

  • Temperature-sensitive products (e.g. injectables, IV drips)

  • Opened or used items

  • Items damaged due to misuse or improper storage

  • Products returned without prior approval

 Shipping Costs

  • Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (e.g. wrong or damaged product).

  • In the case of an approved replacement or exchange, we will cover the reshipping costs..

Questions?

If you have any questions or concerns about your order, please contact our support team at:
📩 Email: support@alluretrading.com
📞 Phone/WhatsApp: 971 54 578 8967